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Privacy Policy

Provided by Reservas Online LTDA (Trade Name: Zek Galarza)
Last Updated: 05/13/2025

1. Introduction

We at Zek Galarza, operated by Reservas Online LTDA, value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in connection with our website and the managed chat services based on the open-source Chatwoot platform.

2. Who We Are

Reservas Online LTDA
Trade Name: Zek Galarza
Website: https://zekgalarza.com
Email: [email protected]
Registered in Brazil – CNPJ: 42.369.826/0001-72

We are an independent service provider and not affiliated with or endorsed by Chatwoot Inc..

3. Use of Chatwoot (Open Source Notice)

Our chat system is powered by Chatwoot, an open-source customer messaging software licensed under the MIT License.
Chatwoot is developed and maintained by Chatwoot Inc..

We respect and comply with the terms of the MIT license, which allows commercial use, redistribution, and modification of the software. The original license text is available in our Terms of Service.

4. What Personal Data We Collect

Depending on how you interact with us, we may collect the following types of information:

• Identity and Contact Data: name, email address, phone number

• Usage Data: browser type, IP address, device information, access time

• Chat Data: messages exchanged via the platform, metadata

• Marketing Data: tracking cookies, pixels, UTM parameters

We do not collect sensitive personal information unless you voluntarily provide it.

5. How We Use Your Data

We use your personal data for the following purposes:

• To provide access to our chat services

• To respond to your requests and support tickets

• To personalize the user experience

• To improve our website and service

• To comply with legal obligations

• To run advertising and analytics campaigns (with consent)

6. Cookies and Third-Party Technologies

We use cookies and tracking technologies, including:

• Google Tag Manager (to manage scripts and analytics tools)

• Google Analytics (to understand user behavior)

• Meta Pixel (Facebook Pixel) (to measure ad effectiveness)

You can manage cookie preferences through your browser or opt-out tools such as:

• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

• Facebook Ad Preferences: https://www.facebook.com/adpreferences

7. Legal Basis for Processing (LGPD & GDPR)

We process personal data under the following lawful bases:

• Consent (for marketing, cookies)

• Contractual necessity (to deliver services)

• Legitimate interest (improving services and communications)

• Legal obligation (compliance with Brazilian and international laws)

8. Data Sharing and Third Parties

We may share your data with service providers under confidentiality agreements, such as:

• Hosting providers

• Email delivery services

• Cloud infrastructure providers (for backups and storage)

• Analytics and ad platforms (e.g., Meta, Google)

We do not sell your personal data.

9. Data Retention

We retain your data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. You may request deletion at any time (see section 11).

10. Your Data Rights

You have the right to:

• Access your data

• Correct inaccurate or outdated data

• Request deletion (“right to be forgotten”)

• Withdraw consent

• File a complaint with a data protection authority

To exercise any of these rights, contact us at [email protected].

11. Delete My Data

If you wish to request deletion of your data, please visit:

➡️ Request to Delete Personal Data

You must confirm the following:

✅ [ ] I confirm that I am the owner of this data and understand that its deletion is permanent and irreversible.

Requests will be processed within 5 business days after email verification.

12. Data Security

We follow industry best practices for data protection, including:

• SSL/TLS encryption

• Role-based access controls

• Regular updates and backups

• Secure infrastructure on our private servers

13. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, contact us and we will promptly delete it.

14. Changes to this Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with a new “Last Updated” date.

15. Contact

For questions, data requests, or concerns:

Reservas Online LTDA
Trade Name: Zek Galarza
Email: [email protected]
Website: https://zekgalarza.com